Agate Home Care is an approved CCSP, SOURCE and ICWP provider, licensed by the Georgia Department of Community Health. This page has what a case manager, care coordinator or hospital discharge planner needs to place a client with us.
Call 770-789-7278 and ask for intake. A named person owns the case from that call, and we come back on any case manager request within 24 hours.
Before you send a packet
Call us first. On that call a named person takes ownership of the case, confirms we can staff the client’s county and ZIP code, and tells you exactly where to send the packet. We would rather tell you no in two minutes than hold a packet for a week.
Where to send brokering packets
Call the intake line on 770-789-7278 and we will tell you where to send it on that call. We do not publish an intake address here on purpose: brokering packets carry protected health information, and a published address invites unencrypted email.
Which Georgia counties Agate is licensed for
Agate holds a Georgia Department of Community Health private home care licence covering 47 counties. Call intake before the packet goes out and we will confirm on that call that we can staff the client’s county and ZIP code.
Banks, Barrow, Bartow, Bibb, Butts, Carroll, Chatham, Cherokee, Clarke, Clayton, Cobb, Columbia, Coweta, Dawson, DeKalb, Douglas, Elbert, Fayette, Floyd, Forsyth, Franklin, Fulton, Gwinnett, Habersham, Hall, Harris, Hart, Henry, Houston, Jackson, Jasper, Lumpkin, Madison, Monroe, Muscogee, Newton, Oconee, Oglethorpe, Paulding, Peach, Pickens, Richmond, Rockdale, Spalding, Stephens, Troup and Walton.
What Agate can staff
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Personal support and personal care, hourly or live-in, up to 24/7
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Companion care, homemaker and respite
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Skilled nursing, including nurse supervision and care-plan visits
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Transitional care after a hospital or rehab discharge
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Dementia support and end-of-life support at home
How Agate protects your authorization
Visits are verified electronically. Every visit is recorded through Georgia’s Medicaid EVV system, so the hours on your authorization are documented as they are delivered, not reconstructed afterwards.
Caregivers are screened before the first shift. Every caregiver is cleared through the Georgia DCH fingerprint-based background check before their first visit, and screened against the federal exclusion lists.
Agate is licensed by Healthcare Facility Regulation as a private home care provider, in all 47 counties listed above.
A nurse owns the care plan. A nurse writes the plan at the start and returns for supervision visits at the interval the waiver requires.
How a referral moves through Agate
1. You call intake. 770-789-7278. We confirm the county, the waiver programme and the authorised hours.
2. We tell you yes or no on that call. If we cannot staff it, we say so straight away so you can place the client elsewhere.
3. You send the packet where we tell you. We confirm receipt the same business day.
4. A nurse visits and writes the care plan. We match a caregiver to the client’s needs, schedule and language.
5. Care starts on the date you set. The start date is yours to set, not ours. Give us the date and we staff it.
Questions case managers ask
Which waivers does Agate accept?
CCSP, SOURCE and ICWP. We also serve CareSource members.
Does Agate take clients outside its licensed counties?
No. If the client’s county is outside the 47 we are licensed for, we will say so on the intake call rather than hold the packet.
How quickly does Agate come back to me?
Within 24 hours of any request, and usually sooner. Start dates are a separate thing: those are set by you, not by us. Once you give us the date, we staff it.
How do I verify Agate’s licence and screening?
Ask on the intake call. We will send the DCH private home care licence number, our NPI and our Georgia Medicaid provider ID, with a copy of the licence itself. Caregivers are cleared through the Georgia DCH fingerprint-based background check and screened against the federal exclusion lists.
Who do I call if something goes wrong after placement?
The same intake line, 770-789-7278. Ask for the person whose name you were given on the referral call.
Does Agate contact my client directly?
Not to solicit. We contact the client only after you or the client has asked us to, and only about the care you are referring.
Ready to refer?
Call 770-789-7278 and ask for intake. You can also send a message through our intake page and we will come back to you within 24 hours.